SUPPORT

Click “Sign Up” on the main page of the site, follow the simple instructions and you’re now ready to start!

Make sure that you filled up all fields correctly: is your username available? Is your password entered in both fields? If you received an error message stating that the email address is already in use, you already have account in VegasBerry. Click “forgot my password” or contact our friendly support and they’ll be helping you!

You can either click on the “Forgot my password” button near the login button or contact us to retrieve your password or reset it.

To verify your account, please send a copy of your personal documents to cashier@vegasberry.com. For more information please check our Terms & Conditions

Login to our account and visit our ‘Banking’ page, choose your preferred depositing method and proceed to deposit by following the displayed instructions.

In order to learn about all the payment methods available click here.

 

Vegas Berry offers a vast range of depositing methods from different service providers. You can see the full list of available method from our ‘Banking’ page

 

Make sure all information is filled out correctly. Are all the digits in the account number or card number filled in correct?

If all information is correct – reload the page or try a different browser (we recommend Google Chrome / Firefox). The deposit may also be denied by your bank, perhaps because of a certain deposit limit, blocked online and/or international card payments or some other kind of restriction. Please contact you bank's card department for more information, and get back to us if the problem persists.

 

 

All deposits are almost instant on Vegas Berry.

 

 

Log into your Vegas Berry account, click on ‘Cashier’, choose the withdrawal method and add the amount you want to withdraw.

 

 

There are various reasons for a failed withdrawal. The most common reasons are trying to withdraw an amount which is lower than the minimum withdrawal amount or you might have funds which are attached to wagering/play-through requirements and therefore cannot be withdrawn. If the problem persists or you need further assistance, kindly contact our Customer Support via live chat or email: support@vegasberry.com.

 

 

The withdrawal processing time depends on the chosen withdrawal method. The approximate time is from instant to 3 days. However there are times that due to confirmation processes, processing might take slightly longer

 

 

Our current available bonuses are Welcome Bonuses, Reload Bonuses, Cashback Bonus, Free Spins as well as special bonuses/promotions with cool prizes! Check our promotions page for details of our available bonuses/promotions

 

 

The Welcome Bonus is the first bonus you can benefit from on Vegas Berry as a new player.

 

 

Log into your Vegas Berry account, click on ‘Cashier’, choose your preferred payment method, enter your decided deposit amount and choose the bonus you want to claim.

 

 

Free Spins are related to slot machines. With some promotions, you can receive free bonus round – called Free Spins on a certain slot machine decided by Vegas Berry Team. 

 

 

Wagering/play-through requirement is the amount of times you need to play, until your bonus and any potential additional winnings derived using bonus money, can be withdrawn.

 

 

You can anytime check on your bonuses via Cashier > My Account > Bonuses.​

 

 

Vegas Berry offers pre-match and live sports betting on all major sporting events, hundreds of online casino games and live dealer casino tables.

Yes, Vegas Berry offers many different jackpot games. You can easily find the Jackpot Games by clicking on ‘Jackpot’ on the games menu on Vegas Berry’s Casino page

 

 

Yes, Most of the games available on Vegas Berry are also accessible on mobiles and tablets.

 

 

Vegas Berry Customer Support is available 24/7 and can be contacted in the below mentioned 3 methods:

Live Chat: Click on the Live Support button on the bottom right hand side of the Sugar Casino website page

Email:  Send an email to support@vegasberry.com providing as much information as possible for our Support to provide you with the best assistance in the least possible time

Contact Page: Go to Vegas Berry Support page -> Click on the Contact Us button and you will be taken to our Contact Form where you are kindly requested to leave your name, email and message.

Privacy Protection is a top priority at Vegas Berry and we declare to always keep our players’ privacy protected, ensuring all the information is protected with multiple different safety procedures. These include SSL-digital encryption, latest firewall technology and continuous database monitoring. Click here to read all the details about Vegas Berry's Privacy Policy.

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